Your privacy is our priority. Find out exactly how ong24 collects, stores, and protects your personal information in accordance with Malaysia's data protection laws.
ong24 committed to protecting the privacy of every player on our platform. This Privacy Policy clearly explains what personal information we collect, how it is used, how we protect it, and your rights as the owner of that data. This document has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
At ong24, we believe that player trust is our most valuable asset. That trust begins with transparency – and transparency means telling you clearly what we do with your information, rather than concealing it behind complex legal language. That is why this Privacy Policy is written in plain, accessible language: because we want you to genuinely understand the rights and protections you have as an ong24 player.
This Privacy Policy is issued by ong24 and applies to all users of the ong24 platform – whether accessed via the website, mobile app, or any other digital channel we operate. By registering an ong24 account, using any of our services, or simply browsing our website, you consent to the collection and use of your data as described in this document.
The latest version of this Privacy Policy is always available on the ong24 website. Any material amendments will be communicated to you by email or in-platform notification at least 14 days before taking effect.
ong24 only collects personal data that is strictly necessary to deliver a safe, fair, and responsible service. We do not collect data that is irrelevant or excessive.
| Data Category | Examples of Information | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/Passport number | Yes |
| Contact Data | Mobile number, email address | Yes |
| Financial Data | E-wallet account number (TNG, GrabPay, DuitNow), deposit & withdrawal records | Yes |
| Gaming Data | Betting history, games played, session duration, total wins/losses | Yes |
| Technical Data | IP address, device type, operating system, web browser, session ID | Auto |
| Usage Data | Pages visited, time spent browsing, clicks, features used | Auto |
| Communications Data | Live chat transcripts, support emails, filed complaints | If any |
Important Note: ong24 does not store your full credit/debit card numbers or banking details. All payment transactions are processed through registered and regulated third-party payment gateways. ong24 retains only the transaction reference and payment status.
ong24 collects personal data through several different channels. We want you to understand each of these so that no data collection happens without your knowledge.
ong24 only uses your personal data for lawful and transparent purposes. We will not use your data for any other purpose without notifying you in advance.
ong24 does not sell your personal data to any third party for marketing or commercial purposes. We only share your data in limited, controlled circumstances as outlined below.
ong24's Commitment: All third parties that receive your data are required to sign a data protection agreement with ong24 and comply with security standards no less stringent than our own. ong24 has never sold or rented email lists, phone numbers, or player profiles to advertisers or external marketing parties.
ong24 invests seriously in data security infrastructure to ensure your information is protected at every stage — in transit, in processing, and in storage.
All data transmitted between your device and ong24's servers is encrypted using 256-bit SSL/TLS encryption – the same technology used by major Malaysian banks such as Maybank and CIMB. This means that even if someone were to intercept your connection, they would be unable to read its contents.
Ong24 offers 2FA for all accounts. Once enabled, logging in requires not only your password but also a verification code sent to your mobile number. We strongly encourage all ong24 players to activate 2FA – it is a highly effective additional layer of account protection.
Ong24's cybersecurity team monitors our systems in real time to detect suspicious activity — including unauthorised login attempts, unusual transaction patterns, and cyberattacks. Any threat is identified and addressed within minutes, not hours.
Player balances are held in accounts separate from ong24's operational funds. Additionally, ong24 does not store complete credit card details or players' bank account numbers – all transactions are processed through approved and regulated payment gateways.
Only ong24 staff who genuinely require access to players' personal data – such as customer support agents and the compliance team – are granted that access. All access is logged and audited on a regular basis. Other staff members are unable to view sensitive player data.
Ong24 conducts regular penetration testing and independent security audits to identify and address any system vulnerabilities before they can be exploited. This is an industry best practice that we take seriously.
Website ong24 uses cookies and similar technologies to enhance your experience. Below are the types of cookies we use.
You can manage your cookie settings through your web browser or via the cookie settings panel available on the ong24 website. Disabling essential cookies may prevent access to certain features of the ong24 platform.
ong24 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
As a player ong24 and under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data.
To exercise any of the rights above, contact the ong24 support team via live chat or email at support@ong24.biz. Please include your ong24 account username and the right you wish to exercise. We will respond within 3 business days.
If you have any questions, concerns, or requests regarding this Privacy Policy or how ong24 manage your personal data, there are several ways to get in touch with us.
Six ways ong24 demonstrates our commitment to protecting the personal data of Malaysian players.
In the online entertainment industry, privacy is widely talked about – but not every platform backs those words with concrete action. At ong24, we believe that the trust of Malaysian players cannot be earned through fine-sounding promises buried in lengthy policy documents. It must be demonstrated through real action, robust systems, and consistent responses whenever issues arise.
When you register an ong24 account and make a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow, you are placing your trust in us – not just to process your transactions securely, but to handle your personal information with care and responsibility. We do not take that trust lightly. Every system, every procedure, and every staff training programme at ong24 built with one primary goal: to keep your data secure and used only for purposes you have agreed to.
One of the privacy concerns most frequently raised by Malaysian players relates to KYC data – specifically the identity documents required for verification. We understand that sharing a copy of your MyKad with any online platform requires a considerable degree of trust. At ong24, your KYC documents are stored in a highly restricted, encrypted environment and can only be accessed by compliance staff who require them to carry out their duties. These documents are not used for any other purpose and are not shared with any party beyond those stated in this Privacy Policy.
Another frequently raised privacy concern among players relates to marketing emails and SMS. At ong24, you have full control over the types of communications you wish to receive. If you prefer only important account and transaction notifications – with no promotional content – you can update your communication preferences in your account settings or by notifying our support team. Requests will be processed within 48 hours, and we respect your choice. We believe unsolicited marketing is an inconvenience, not a benefit.
From a technical security standpoint, ong24 undergoes regular independent security testing – meaning external security experts attempt to "break into" our systems to identify vulnerabilities before malicious actors can exploit them. Any weaknesses found are addressed promptly. This proactive approach sets us apart from platforms that only react after an incident has occurred – we do not wait for problems to arise before dealing with them.
In the event of any security incident involving players' personal data ong24 — even though we invest heavily to prevent it — we are committed to notifying affected players within 72 hours of identifying an incident, in line with industry best practices for data protection. The notification will explain what happened, what data may have been affected, and the steps ong24 has taken and will take to address it. Transparency in a crisis is part of the trust we build with ong24 players.
Please also read the other important documents that complement this Privacy Policy.
Playing at ong24 is for entertainment purposes only. Never gamble with money you cannot afford to lose. ong24 account registration is open only to individuals aged 18 years and above. If you or someone you know needs help with a gambling-related issue, please contact Talian Kasih 15999 (Department of Social Welfare Malaysia) – free and confidential.
Learn More About Responsible Gaming →Register for free in under 2 minutes and enjoy a betting platform built with your security and privacy as the priority. Bank-grade encryption, no data selling, and 24/7 support in Bahasa Melayu — that's ong24 for you.