Ong24 Terms & Conditions – A Complete Guide for Malaysian Players

By accessing or using the platform ong24 in any manner – whether through our website, mobile app, or any other platform we provide – you acknowledge that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

• These Terms & Conditions take effect from the date your account is registered and remain in force for as long as your account is active on ong24.
• If you do not agree with any provision of these Terms & Conditions, you are not permitted to use the ong24 platform.
• Ong24 reserves the right to modify these Terms & Conditions at any time. Any amendments will take effect upon being published on the ong24 website.
• Continued use of the ong24 platform following any amendments constitutes your acceptance of the revised terms.
• These Terms & Conditions apply alongside ong24's Privacy Policy, which forms part of the overall agreement between you and ong24.

Platform ong24 is open only to individuals who meet all of the following eligibility criteria. ong24 reserves the right to request written proof to verify eligibility at any time.

• Age: You must be at least 18 years old at the time of registration. Registration by underage individuals is strictly prohibited, and any such account will be immediately terminated with the balance forfeited upon verification.
• Region: ong24 services are offered to players based in Malaysia. You are solely responsible for ensuring that your use of the ong24 platform is lawful in your jurisdiction.
• Legal Capacity: You must have the legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any court order restricting their financial capacity are not permitted to register.
• Non-Staff: Employees, partners, service providers, and their immediate family members associated with ong24 are not permitted to register as players.
• One Account Only: Each individual is permitted to hold only one (1) ong24 account. Registering more than one account is a serious violation and may result in all associated accounts being terminated.

To use the services ong24 in full, you will need to register a valid account by providing accurate and current information.

• You must provide accurate, truthful, and complete information during the registration process – including your full name, date of birth, mobile number, and an active email address.
• You are solely responsible for keeping your ong24 account username and password confidential. Do not share your login credentials with anyone.
• All activity that occurs through your account — whether carried out by you or by another person using your login credentials — is your sole responsibility.
• Ong24 may request identity verification (KYC) documents such as a copy of your MyKad or passport at any time, particularly before processing large withdrawals.
• You are required to keep your account information up to date whenever changes occur, particularly your phone number and email address used for security verification.
• Ong24 is not liable for any losses arising from your failure to keep your login credentials secure.

ong24 accepts a range of popular digital payment methods available in Malaysia to make your deposit process as smooth as possible.

• All deposits must be made in Malaysian Ringgit (RM / MYR). ong24 does not accept deposits in foreign currencies.
• The payment method used for deposits must be registered in your own name. ong24 does not accept deposits from third-party accounts.
• Ong24 reserves the right to reject or withhold any deposit suspected of involving fraudulent activity or money laundering.
• Ong24 does not charge any processing fees for deposits. However, third-party payment providers may apply their own fees.
• Deposit limits may be adjusted based on your VIP tier or upon request to ong24 customer support.

ong24 is committed to processing all valid withdrawal requests promptly and without unnecessary delay.

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals to Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically processed within less than 5 minutes for amounts below RM10,000.
• Withdrawals via FPX to a bank account (Maybank2u, CIMB Clicks) take between 1 and 3 hours depending on the bank's operating hours.
• Ong24 reserves the right to request identity verification (KYC) before processing withdrawals exceeding RM5,000 in a single day or RM20,000 in a single month.
• Withdrawals must be made to the same payment method used for the deposit, or to an account held in your own name.
• Bonus balances that have not met the rollover requirements cannot be withdrawn. Only net cash balances are eligible for withdrawal.
• Ong24 reserves the right to temporarily hold withdrawals for investigation if there are signs of suspicious activity or a breach of these terms.

ong24 offers a wide range of attractive bonuses and promotions for both new and existing players. All bonuses are subject to rollover requirements and the specific terms stated in each offer.

• Welcome Bonus: A bonus offered to new ong24 members on their first deposit. A standard rollover requirement of 10x the bonus amount applies before any withdrawal is permitted.
• Weekly Cashback: Cashback is calculated based on your net weekly losses on the ong24 platform and credited every Monday before noon. Cashback does not require rollover before withdrawal.
• Reload Bonus: Available from your second deposit onwards. Rollover requirements and time limits are detailed on the relevant ong24 promotions page.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without first fulfilling the applicable rollover requirements.
• Ong24 reserves the right to void bonuses and any winnings derived from them if there is evidence of promotional abuse, including the use of multiple accounts or hedge betting.
• Players found to have opened duplicate accounts to claim bonuses multiple times will have their accounts terminated without compensation.
• Ong24 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games on the platform ong24 — including Sports Betting, Live Casino, lottery, slots, and Table Games — are subject to their respective game rules, which are available in the platform's help section.

• All game results on ong24 are final once a round or match has concluded. No appeals will be accepted for results that have been correctly processed by the system.
• All games on ong24 use a random number generator (RNG) that has been independently verified and audited. For Live Casino, real human dealers manage every game.
• In the event of a technical failure during a game round, any affected bets will be voided and balances returned to the player. ong24 is not liable for losses resulting from technical disruptions on the part of the internet provider or the player's device.
• For Sports Betting, minimum and maximum stake limits are set for each event and may vary depending on the type of competition, league, and market conditions.
• Ong24 reserves the right to void any bet placed after the outcome of an event has been made public, or placed on the basis of unauthorised inside information.
• Odds for Sports Betting may change before an event begins. Confirmed bets will be settled at the odds in effect at the time of confirmation, unless otherwise stated.

To ensure a fair and safe experience for all players, ong24 sets out a number of strict prohibitions regarding player conduct.

• Duplicate Accounts: Registering or using more than one ong24 account, whether to claim multiple bonuses or for any other purpose.
• Money Laundering: Using the ong24 platform to transfer or conceal funds derived from illegal activities.
• Syndicate Betting: Colluding with other players to unlawfully exploit ong24 promotions or systems.
• Game Manipulation: Using bots, automation tools, or any technical means to manipulate game outcomes.
• VPN Usage for Fraudulent Purposes: Using a VPN or proxy to create multiple accounts, access promotions you are not eligible for, or circumvent legitimate geo-restrictions.
• Bonus Hedging: Betting on both sides (back and lay) or using other methods to claim bonuses without genuine risk.
• Threats or Harassment: Threatening, insulting, or harassing ong24 staff or other players through any communication channel.

• Voluntary Termination: You may close your ong24 account at any time by contacting our support team. Any eligible net cash balance will be returned to you once identity verification is complete.
• Termination by ong24: ong24 reserves the right to suspend or terminate your account with or without prior notice if you are found to have violated any provision of these Terms & Conditions.
• In cases of termination due to fraud or serious violations, ong24 reserves the right to forfeit all balances in the account, including cash and bonus balances.
• Accounts that have been inactive for more than 12 consecutive months may be subject to a monthly maintenance fee of RM10 or terminated once the balance reaches zero.
• Ong24 will provide advance notice via email or SMS before applying any inactivity fees, giving you the opportunity to log in and reactivate your account.

ong24 takes player well-being seriously. We offer a range of responsible gaming tools to help you maintain healthy playing habits.

• You can set daily, weekly, and monthly deposit limits through your ong24 account settings. Limits can be reduced immediately, but increasing a limit requires a 7-day cooling-off period.
• A temporary account pause option is available for periods ranging from 24 hours to 6 months. During the pause period, you will not be able to make deposits or participate in any games.
• A permanent self-exclusion option is available for players who wish to stop playing for good. Contact ong24 support to activate this option – it cannot be reversed.
• Ong24 account registration is restricted to individuals aged 18 and above. ong24 conducts age verification as part of the KYC process.
• If you need assistance with a gambling-related problem, please contact Talian Kasih 15999 (Department of Social Welfare Malaysia) – free and confidential.

• Ong24 provides the platform on an "as-is" basis and makes no guarantees regarding uninterrupted availability or the complete absence of technical errors.
• Ong24 is not liable for any indirect, incidental, or consequential losses arising from the use of the ong24 platform, including losses resulting from a player's internet connection failure.
• Ong24's total maximum liability to you under any circumstances shall not exceed your net deposit amount in the 30 days preceding the claim.
• Ong24 is not responsible for any taxes or duties that may be applicable to your winnings under relevant Malaysian law.
• You agree that any claim against ong24 must be submitted within 30 days from the date of the incident giving rise to that claim.

• Ong24 reserves the right to amend, add, or remove any provision of these Terms & Conditions at any time. Amendments take effect immediately upon publication on the ong24 website.
• For material amendments that significantly affect player rights, ong24 will provide at least 14 days' notice via email or in-platform notification.
• If you disagree with any amendment, you have the right to close your account and withdraw your balance before the changes take effect.
• These Terms & Conditions are governed by the applicable jurisdiction. Any dispute that cannot be resolved amicably will be referred to binding arbitration.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be deemed severed, and the remaining terms shall continue in full force and effect.
• For any enquiries regarding these Terms & Conditions, please contact ong24 at: support@ong24.biz